Working in home care services requires a specific and highly developed skill set. Some of these skills you'll learn during your job training sessions, while others can only be learned on the job. Still other skills can't be taught at all — and some of them are absolutely central to being a great home caregiver. Empathy is one of these important skills.
During a caregiver's career, hardly a day will go by when he or she doesn't need to call on the power of empathy. If you've already been working as a caregiver for a while, you know how important it is to be able to put yourself in someone else’s shoes. An empathetic mindset helps home caregivers serve their clients better, build trust with their clients' loved ones, and even take better care of themselves.
While empathy can't be taught or forced, it can be strengthened. Everybody is born with the capacity to empathize, and everybody can improve in this area if they want to. Working as a home caregiver provides lots of opportunities to practice! Here are some of the reasons why empathy in home caregiving is so important — both for you as a caregiver and the people you help every day.
Having Empathy for Clients
Good clients can be a delight. Many home caregivers find that their clients motivate them to come in to work every day, even during times when the hours are long and the work is stressful. In fact, many caregivers find that their clients become trusted friends over time.
But even the best clients have bad days. And, as every caregiver finds out sooner or later, some clients are more difficult than others. It can be hard to know how to connect with a client who is frequently grouchy, sad, or demanding. Providing top-tier care for these clients can be a challenge.
Empathy can help caregivers bridge the gap. It's easier to befriend a client and figure out what they need when you're able to understand how they are feeling. Often, difficult clients are going through a tough time — even if they won't admit it — and need extra understanding and support. Simply being patient and caring with a client, rather than getting annoyed with them, can help encourage them to open up to you. You might even find that the power of empathy helps you turn your problem clients into your favorite clients.
Having Empathy for the Loved Ones of Clients
Home caregivers don't just interact with their clients. They also interact with those clients' family members and friends. And while getting along with a client is one thing, getting along with their loved ones is sometimes another.
Empathy is a must if you want to build trusting relationships with your clients' loved ones. You'll run into many different kinds of people during your career, and some of them will have very different communication styles. But if you remember that these people care about their loved ones, know them better than you do, and want the best for them, you'll have a solid starting point for connecting with them. After all, you care about your clients and want the best for them, too.
One of the most difficult aspects of working in home care services is that clients' health often begins to decline as they age. This is difficult for everyone involved, including the client's loved ones. Caregivers might find that a client's family members become more critical or ask more questions when their loved one starts to have more health issues.
Highly empathetic caregivers know not to take this personally. If you can remain calm, patient, and caring in situations like these, you'll be able to work with your clients' loved ones to continue providing the best possible care through difficult times. And if family members know that you understand how they feel, and if they can tell that you care about their loved one just like they do, they'll feel more comfortable knowing that their loved one is in good hands.
Having Empathy for Yourself as a Home Caregiver
Ironically, even the most empathetic caregivers sometimes forget to stop, take a breath, and give themselves a break. Working as a home caregiver is a tough vocation sometimes. Even when things are going well, the work can be tiring and emotionally demanding. And if things aren't going so well, the resulting emotional (and sometimes physical) stress can be too much for one person to handle without some extra care.
It's important to remember to give yourself that extra care — not just when you feel like you're at the breaking point, but every single day. Take a few minutes on a daily basis to check in with yourself and see how you're feeling. Take your needs seriously, whether they're physical, mental, or emotional. You wouldn't give your clients a hard time for needing extra care or attention some days, so don't give yourself a hard time, either. Remember that you deserve to be healthy and well just as much as everyone else does.
Self-forgiveness is another important aspect of having empathy for yourself. Everyone speaks too hastily, remembers things wrong, and makes other mistakes from time to time. You are human, just like everyone else, so don't hold yourself to an impossible standard. The best home caregivers aren't the ones who never make mistakes, because they don't exist. Rather, they're the ones who learn and grow from their mistakes.
The Benefits of Home Care Services
Empathy is one of the most important skills that any home caregiver can have. Empathy in home caregiving isn't just about caring for clients, either, although that's a major aspect of it. You'll also need to have empathy for your clients' family members and friends, as well as for yourself as a caregiver. There is a lot of emotional labor that goes into home caregiving. Understanding how others are feeling — and letting them know that you care — can go a long way towards building positive relationships and trust with all the people you interact with on a daily basis.
If you’re interested in home care services, the benefits are plentiful. Aging in the comfort of one’s own home helps maintain a true sense of self and allows for continued autonomy. Alegre Home Care provides home caregiving in several locations throughout Northern California. Please reach out to us today!